CrewMargin Terms of Service

Effective date: October 2, 2026
Last updated: October 10, 2026

These Terms of Service (“Terms”) are an agreement between you and TrueCount Inventory Advisory, LLC, which operates CrewMargin (“CrewMargin,” “we,” “us,” or “our”), governing your access to and use of the CrewMargin mobile app (the “Service”). Records you enter in the app stay on your device.

By downloading or using the app, you agree to these Terms. If you accept on behalf of a cleaning company or other organization (“Organization”), you represent that you have authority to bind that Organization, and “you” includes that Organization.

Contact: crewmarginapp@gmail.com · truecountadvisory.com

1. What CrewMargin is (and is not)

CrewMargin is a cash-clarity tool for short-term rental (STR) cleaning companies — typically owner-operators who clean for multiple hosts. The buyer is the cleaning company, not the host and not a property manager running listings.

The Service helps you:

• Log job revenue and costs and see job profit (numbers you enter)
• View a host P&L / scoreboard rolled up from those jobs
• Create bill-back documents for supplies / linen restocking (qty × unit price)
• Track AR aging (e.g. current / 30 / 60 / 90+) for invoices you mark sent / unpaid / paid / void
• Export data (e.g. CSV) where the product provides it

CrewMargin is not:

• A marketplace, lead-gen platform, or booking engine
• A PMS, channel manager, or tool for Airbnb/VRBO hosts as the paying customer
• Calendar sync (no iCal / Airbnb / VRBO sync in v1)
• Photo proof of cleans, live GPS / crew dispatch, SMS, or AI features (unless we later add them and update these Terms)
• A bank, lender, payment processor, money transmitter, payroll provider, collections agency, or credit-reporting agency
• Tax, legal, or certified accounting advice

Job profit, host P&L, invoices, and AR aging are calculations and records based on data you type or import. They are not guarantees of profitability, collections, or tax results. Taglines such as “See which hosts lose you money” refer to your logged numbers, not a promise of outcomes.

You remain solely responsible for your cleaning operations, pricing, hiring, taxes, and relationships with host clients.

2. The Service

The Service is the CrewMargin mobile app. Host names, jobs, invoices, and related records are stored on your device. There is no login web app, and we do not keep a server-stored copy of those records.

• Available through the Apple App Store where offered.
• Apple’s terms (including EULA / App Store terms) also apply to App Store distribution. If Apple’s terms conflict with these Terms on a point Apple requires, Apple’s terms control for that point on iOS.

3. Accounts and Organizations

• You are responsible for activity under your Organization and for having the right to enter host/client contact and job data.
• We may suspend or terminate access for breach, abuse, legal risk, or App Store requirements.

4. Customer Data; your responsibilities

You retain rights in data you submit or store via the Service (“Customer Data”), including Organization details, user email, host names/contacts/notes, optional property labels/addresses, job amounts/notes, and invoice line items.

You represent that:

• You use the Service only for legitimate business recordkeeping for your cleaning company.
• You will not upload payment card numbers into app fields, SSNs, or other sensitive identifiers we do not ask for.
• You keep backups of critical business records as needed (especially important for on-device iOS data — device loss can mean data loss unless you export/back up).
• Hosts and other third parties whose data you enter are not CrewMargin’s paid customers; your Organization is our customer.

We process Customer Data as described in the Privacy Policy.

5. Free release

CrewMargin is free. This version includes 3 jobs. There is no subscription, no in-app purchase, and no paid tier.

We do not charge your hosts. There is no marketplace take-rate.

6. Acceptable use

You agree not to:

• Misuse the Service or attempt unauthorized access
• Use the Service to harass hosts, run unlawful collections, threaten credit reporting, or imply CrewMargin collects debts for you
• Represent that CrewMargin guarantees profit, moves money, files taxes, replaces a CPA/attorney, or is an Airbnb/VRBO partner
• Reverse engineer, scrape, or overload the Service except as allowed by law
• Upload malware or unlawful content

7. Intellectual property

We own the Service, branding (CrewMargin), and our materials. You own Customer Data. We may use aggregated, de-identified statistics that do not identify you or your hosts to improve the Service.

8. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Figures shown in the Service are not tax, legal, payroll, collections, or financial advice and are not guarantees of any result.

9. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CREWMARGIN AND ITS OPERATORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, DATA, OR GOODWILL — INCLUDING LOSS OF ON-DEVICE DATA.

OUR TOTAL LIABILITY FOR CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) AMOUNTS YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE CLAIM OR (B) USD $100.

Some jurisdictions do not allow certain limitations; there, liability is limited to the maximum extent permitted. Nothing in these Terms limits rights you cannot waive under Apple’s App Store rules where those rules apply.

10. Indemnity

You will defend and indemnify CrewMargin and its operators against claims arising from Customer Data, your host/client relationships, your use of the Service, or your breach of these Terms, except to the extent caused by our willful misconduct.

11. Term and termination

These Terms apply while you use the Service. You may stop using the Service at any time. We may suspend or terminate for convenience or cause with notice where reasonable. On termination, access ends; Customer Data is handled per the Privacy Policy (and for on-device data, remains on your device until you delete the app or the data).

12. Governing law

These Terms are governed by the laws of the State of Louisiana, without regard to conflict-of-law rules. Courts located in Louisiana will have exclusive jurisdiction, unless applicable law (including mandatory consumer rules or Apple platform rules) requires otherwise.

13. Changes

We may update these Terms. We will post a new Effective date and, for material changes, provide notice by email or in-app notice where appropriate. Continued use after the effective date constitutes acceptance, except where law requires affirmative consent.

14. General

If a provision is unenforceable, the remainder stays in effect. These Terms plus the Privacy Policy are the entire agreement for the Service. You may not assign these Terms without our consent; we may assign them in a reorganization or sale. We are not liable for events beyond our reasonable control.

15. Contact

Questions: crewmarginapp@gmail.com